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Her history, her formula, her preferences and what she has spent, on one record that builds itself from your bookings — and is open before she sits down.
Salon client management software keeps a record of every client that builds itself from your bookings: past appointments and services, who performed them, what she paid, your own notes such as a colour formula or lash map, her preferences, her total spend and any appointments she missed. In Glown it is part of the booking product rather than a separate CRM you have to sync, and it is included free — Glown charges 2% per booking, capped at ₦2,000.
New clients are expensive to win. The ones already booking with you are the cheapest revenue you have — and they leave over small things you could have written down.
Her formula is not in your head
It is on the record, so a colleague covering for you gets the same result.
You can name your top ten
Sorted by actual spend rather than by who feels most memorable.
The details she notices
Her usual stylist, her usual slot, the thing she is allergic to.
Built from your bookings, so there is no separate database to maintain.
Full history
Dates, services, who performed them and what she paid — in one list. When a client says she wants what she had last time, you can actually see what that was.
Your notes
Whatever matters in your trade: colour formula and developer, lash map and curl, braid size and length, the product that made her scalp react. Written once, on the record, ready next time.
Preferences
Her usual stylist, how she takes her tea, that she books the first slot because of school run. Cheap to record, expensive to keep re-learning.
Spend
Glown can. Every record carries total spend and visit count, so you know who actually carries your revenue rather than who feels most memorable.
Attendance
Missed appointments sit on the record too, so when a repeat offender books again you can quietly require full payment upfront.
Targeted offers
Create client-specific discounts and codes, so a loyalty reward goes to your actual regulars instead of being sprayed at everyone who follows you.
01. Take bookings through Glown
Records build themselves from every appointment — no data entry.
02. Add a note after each visit
Formula, size, curl, preference. Thirty seconds, once.
03. Open the record before she sits
You already know what she had and what she is due.
What owners ask about keeping client history properly.
It is a record of every client that builds itself from your bookings: past appointments and services, who performed them, what she paid, your own notes such as colour formula or lash map, her preferences, her total spend, and any appointments she missed. In Glown it is part of the booking product rather than a separate CRM, and it is included free.
No. A record is created the first time someone books, and fills in as she returns. You can also import an existing client list if you are moving from another tool.
Yes. Notes are free text on the client record, so whatever matters in your trade — formula and developer, lash map and curl, braid size, product sensitivities — lives where the next person to serve her will see it.
Yes, for the clients they serve, which is the point — a stylist covering for a colleague should not be starting from nothing. You control what your team can access.
Yes. Every record carries total spend and visit count, so your top clients are a list you can sort rather than a feeling you have.
Yes. You can create client-specific discounts and codes so rewards go to the regulars who earned them.
No. It is included. Glown charges 2% when a client pays for a booking, capped at ₦2,000 and nothing monthly.
What client records make possible.